Speech analytics

Speech Analytics

It wasn’t so long ago that businesses were forced to manually…
Sentiment and Tone Analysis

Revolutionising Call Centres with Sentiment and Tone Analysis

Till date, call centres remain to be the most important touch…
Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Gone are the days when providing the best customer experience…
Deep Learning And Communication Through Powerful Apis

Defining The Future Of Deep Learning And Communication Through Powerful APIs

According to the Harvard Business Review, historical evidence…
Sales Agent Evaluation with Call Monitoring and Scoring

Sales Agent Evaluation with Call Monitoring and Scoring

As customer centricity in businesses continues to increase,…