';
https://asic.gov.au/about-asic/news-centre/find-a-media-release/2021-releases/21-177mr-asic-publishes-internal-dispute-resolution-data-dictionary-and-glossary-ahead-of-pilot/
#afcainsights
AFCA receives 70,000 financial complaints in 2020-21
https://afca.org.au/news/media-releases/afca-receives-70000-financial-complaints-in-2020-21
#afcainsights
#afcainsights
We launched complaints industry benchmark service today. This will help firms to compare & benchmark their complaints & process gaps against the industry peers, product lines to identify systemic risks, periodic progress made, and opportunities for improvement. #afcainsights
https://insurancecode.org.au/general-insurance-in-australia-report-2019-20/
#afcainsights
https://cognitiveview.com/2021/02/supporting-claim-disputes-with-afca-insights/
#afcainsights #regtech #customerexperience
https://cognitiveview.com/2021/02/rg-271-compliance/
#afcainsights
https://youtu.be/e0LxhsSqjxQ
#afcainsights
AFCA Rules
https://www.afca.org.au/about-afca/rules-and-guidelines/rules
#afcainsights
https://www.miragenews.com/asic-approves-changes-to-afca-rules-to-assist-transition-of-sct-complaints-by-31-december-2020-deadline/
#afcainsights
