Maximum cases in Consumer Credit Insurance, the claims are made by the complainants are denied by the financial firm because of insufficient knowledge about the policy wordings.
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In 2018, in most cases in Third-Party fire and theft car insurance, the determinations favoured financial firms since there was insufficient information to support the claim.
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The claim settlement amount is one of the leading causes of dispute behind most claim cases in Personal and Domestic property-valuables for 2018. #afcainsights #afca

The majority of complaints in Personal and Domestic Property - Caravan insurance are due to denial of the claim for the last two years, and AFCA ruled in favour of firms for most cases.
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From 2019 onwards, for business loan lending complaints, the AFCA determinations favored the financial firms because they acted appropriately and complied with the lending process obligations.
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