ASIC’s RG 274 Design and Distribution Obligations (DDO) introduces a new category of obligations concerning the design and distribution of financial products. This is a profound change, making product issuers and distributors directly responsible for ensuring products are generally only sold to the intended target markets. It is a reversal of the long-established principle of ‘let the […]
Learning from claims related recent dispute trends If we look at some of the complaint trends we can observe recent claim related dispute trends. Top issues for claims dispute AFCA’s decision outcome for fraudulent claims Insurance contracts act is the top compliance failure reason for claim related disputes Resolving claim disputes with […]
Royal Commission’s final report recommended that insurance claims handling should not be excluded from the definition of ‘financial services’, reflected issues arising from a number of case studies examined. In general insurance, as demonstrated by several case studies, poor conduct included: Failing to handle claims in a fair and transparent manner, failing to act in an […]
Following last year’s success, the Future of Law and Innovation in the Profession (FLIP) Conference and Innovation Dinner returns in 2019 to host more than 50 Australian and international leaders in law, innovation, and technology. Cognitive View team had a great day attending and participating in the FLIP law Conference and Innovation Dinner! It was […]
