Entries by Dilip Mohapatra

Compliance and the role of Fintech, Insurtech and Regtech

The third Thomson Reuters Regulatory Intelligence record discussing the key challenges and tendencies throughout the world of monetary and regulatory technological know-how – regarded as fintech, insurtech, and regtech – and compliance was launched this year, providing unique perception into the contemporary state of technology in the compliance function. As with all Thomson Reuters Regulatory […]

Five Reasons Why you need to Automate Conduct Risk

It is no secret that the Australian banking and insurance sector is taking a beating for gross misconduct and malpractices recorded and reported by customers across financial platforms, amounting to significant losses on the consumer’s side. In the wake of the investigation by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services […]

Speech Analytics

It wasn’t so long ago that businesses were forced to manually score sales and customer service calls to unearth valuable keywords and sentiment data. This was a very inefficient process—converting speech-to-text and identifying keywords and phrases was incredibly time-consuming, and often only a small percentage of calls would be screened. Now, highly sophisticated speech analytics software offer an array […]

Revolutionising Call Centres with Sentiment and Tone Analysis

Till date, call centres remain to be the most important touch point in any organisation. If you are a business owner in this day and age, you cannot over-stress on the value of a flawless agent- customer interaction, simply because these conversations directly impact business revenues as they are often the redressal chambers for customer […]