What can we learn from AFCA statistics

/
  AFCA’s work generates a rich set of data about…

What is fair for AFCA in all the circumstances?

/
AFCA is required to operate in a way that is accessible, independent,…

The consumer journey through the Internal Dispute Resolution (IDR) process of financial service providers

/
The Australian Securities and Investments Commission (ASIC) commissioned…

What are systemic issues for AFCA

/
A systemic issue is one that has been raised in a complaint or…

Tips for turning Complainants into an advocate

/
Customers not only make buying decisions as a result of what they…