Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Gone are the days when providing the best customer experience…
Deep Learning And Communication Through Powerful Apis

Defining The Future Of Deep Learning And Communication Through Powerful APIs

According to the Harvard Business Review, historical evidence…
Sales Agent Evaluation with Call Monitoring and Scoring

Sales Agent Evaluation with Call Monitoring and Scoring

As customer centricity in businesses continues to increase,…
How balanced scorecard and conduct gateways can be used to improve the culture

How Balanced Scorecard and Conduct Gateways can be used to improve the culture

All is not well with the Australian Finance Sector. The recent…
Cognitive View blog

What is Cognitive View