Front Office Control Function

Why you need to establish a Front Office Control Function

The need for 1st office controls is in the here and now. More…
why you need to automate Conduct Risk

Five Reasons Why you need to Automate Conduct Risk

It is no secret that the Australian banking and insurance sector…
Speech analytics

Speech Analytics

It wasn’t so long ago that businesses were forced to manually…
Sentiment and Tone Analysis

Revolutionising Call Centres with Sentiment and Tone Analysis

Till date, call centres remain to be the most important touch…
Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Gone are the days when providing the best customer experience…