CV Blog customer centric

Customer centric approach for product design & distribution

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ASIC's RG 274 Design and Distribution Obligations (DDO) introduces…
CV Blog Claims afca insights

Supporting claim disputes with AFCA Insights

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Learning from claims related recent dispute trends If we look…
CV Blog Claims Supervision

Getting started with Claims Supervision

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Royal Commission’s final report recommended  that insurance…

Internal dispute resolution & RG 271

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RG 271 will replace RG 165 and takes effect for complaints received…
CV Blog Claims as a Financial Service

Supporting Insurance claims handling as a financial service

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Previously, claims handling and settling services for insurance…