Learn and compare complaints data with the industry

A customer complaint is an excellent barometer and provides incredible…
CV Blog Claims afca insights

Supporting claim disputes with AFCA Insights

Learning from claims related recent dispute trends If we look…

Internal dispute resolution & RG 271

RG 271 will replace RG 165 and takes effect for complaints received…
CV Blog Claims as a Financial Service

Supporting Insurance claims handling as a financial service

Previously, claims handling and settling services for insurance…
Cognitive View afca Insights

What is AFCA Insights

Cognitive View's AFCA Insights is an independent service that…