Learn and compare complaints data with the industry

A customer complaint is an excellent barometer and provides incredible…
CV Blog Claims afca insights

Supporting claim disputes with AFCA Insights

Learning from claims related recent dispute trends If we look…

Internal dispute resolution & RG 271

RG 271 will replace RG 165 and takes effect for complaints received…
complaints as part of conduct risk strategy

Incorporating Complaints in Conduct risk strategy

Conduct risk is the risk of not meeting expectations that customers'…
Cognitive View afca Insights

What is AFCA Insights

Cognitive View's AFCA Insights is an independent service that…