Learn and compare complaints data with the industry

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A customer complaint is an excellent barometer and provides incredible…
CV Blog Claims afca insights

Supporting claim disputes with AFCA Insights

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Learning from claims related recent dispute trends If we look…

Internal dispute resolution & RG 271

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RG 271 will replace RG 165 and takes effect for complaints received…
complaints as part of conduct risk strategy

Incorporating Complaints in Conduct risk strategy

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Conduct risk is the risk of not meeting expectations that customers'…
Cognitive View afca Insights

What is AFCA Insights

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Cognitive View's AFCA Insights is an independent service that…