
Learn and compare complaints data with the industry
A customer complaint is an excellent barometer and provides incredible…

Supporting claim disputes with AFCA Insights
Learning from claims related recent dispute trends
If we look…

Internal dispute resolution & RG 271
RG 271 will replace RG 165 and takes effect for complaints received…

Incorporating Complaints in Conduct risk strategy
Conduct risk is the risk of not meeting expectations that customers'…

What is AFCA Insights
Cognitive View's AFCA Insights is an independent service that…