Speech analytics

Speech Analytics

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It wasn’t so long ago that businesses were forced to manually…
Sentiment and Tone Analysis

Revolutionising Call Centres with Sentiment and Tone Analysis

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Till date, call centres remain to be the most important touch…
Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

Speech Analytics: The Driving Force for Better Business Practices and Customer Experience

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Gone are the days when providing the best customer experience…
Deep Learning And Communication Through Powerful Apis

Defining The Future Of Deep Learning And Communication Through Powerful APIs

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According to the Harvard Business Review, historical evidence…
Sales Agent Evaluation with Call Monitoring and Scoring

Sales Agent Evaluation with Call Monitoring and Scoring

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As customer centricity in businesses continues to increase,…