CV afca insight
Cognitive View’s AFCA Insights is an independent service that provides insights from AFCA’s historical complaint management data. This allows firms to learn and get a deeper understanding of complaint patterns, AFCA’s decisions making approaches, and actionable insights to support the exiting IDR processes and respond efficiently to AFCA’s lodged complaints.
This service is built leveraging the AFCA’s existing publicly available information but continuously updated to keep up to date. This is offered in SAAS (Software As A Service) model with subscription-based pricing.

Key Features 

Case Insights

Case Insights 

Case insights is an AI-based capability that allows companies to learn from similar complaint determinations, understanding AFCA’s findings, issues, and approach to resolution.
The case insights assist in resolving a specific complaint.
Trend Analysis

Trend Analysis

Trend analytics provides past and emerging complaint patterns, compliance issues, and industry trends.
This helps in building the right complaints resolution foundation and to address any systemic issues.
Actionable Insights

Actionable Insights

Actionable insights provide a set of recommendations based on the gaps found and general observations from the complaint cases.
This provides the necessary guidance for a variety of business stakeholders to act on.


Cognitive View cost saving
Huge Cost savings 
Reduce Time in complaint resolution
Digital & Paper based forms
Meet Compliance requirements

Solution for 

Internal Dispute Resolution 
Cognitive View customer experience
Customer Experience 
Risk & Compliance


Customer Experience - Cognitive View
Cutomer Experience Analysis

  • Customer sentiment & tone analysis
  • Customer churn measurement
  • Complaints
  • Improve the NPS score
Quality Management - Cognitive View
Quality Assurance

  • Communication Surveillance
  • Quality Control
  • Evaluation of Sales Effectiveness
  • Automated Call Scoring
Conduct Risk Analytics - Cognitive View
Risk & Compliance

  • Obligation Life Cycle Management
  • Compliance Automation
  • Incident & Breach Register
  • Conduct Risk Evaluation
Integration vector

  • SalesForce
  • ServiceNow
  • GRC
  • Contact Center

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