With the onset of the Covid-19 pandemic, businesses were forced to embrace remote working almost instantly without any scope to prior preparations. Now, as the economy recovers, more people are sticking to flexible work schedules. video conferencing, collaboration chat, and other unified communications tools becoming common in a hybrid work environment.
Firms need to monitor and supervise their staff for some of these additional channels to meet many regulatory requirements. So monitoring controls need to go beyond email and include all audio, video, and text-based channels. This includes Microsoft Team, Cisco Webex, Zoom, Slack, etc.