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COMPLIANCE & QUALITY MONITORING

State-of-the-art features at your fingertips

Communication surveillance for all customer communication channels
Quality Control to identify knowledge gap & training need
Evaluation of Sales Effectiveness
Automated call scoring for performance measurement
Obligation management and end to end view compliance status
Regulatory compliance adherence

BENEFITS

Huge cost savings with automated quality control for customer support agent and advisor performance.

Improve compliant sales with better and real time objection handling

Regulatory compliant adherence

Prevent regulatory fines

REGULATIONS THAT WE SUPPORT

Cognitive View is the world’s first regulator optimized risk and compliance automation platform. The platform provides out of the box regulatory content in the form of obligations and compliance automation.

FCA
Compliance

AFSL
Compliance

MiFID II
Compliance

Royal Commission
Reforms

GDPR
Compliance

MAS
Compliance

OTHER KEY FEATURES

Cutomer Experience Analysis

Customer sentiment & tone analysis
Customer churn measurement
Complaints
Improve the NPS score

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Risk & Compliance

Obligation Life Cycle Management
Compliance Automation
Incident & Breach Register
Conduct Risk Evaluation

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Regulation Management

Understand changing Regulations
Identify Obligations
Manage Obligations and Related Controls
Built-in Regulatory Libraries

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Integration

SalesForce
ServiceNow
GRC
Contact Center

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SEE HOW
IT WORKS!

Interested in learning about how conduct risk analytics work on the Cognitive View platform?

COMPLIANCE & QUALITY MONITORING

Communication surveillance for all customer communication channels

Quality Control to identify knowledge gap & training need

Evaluation of Sales Effectiveness

Automated call scoring for performance measurement

Obligation management and end to end view compliance status

Regulatory compliance adherence

BENEFITS