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Communication surveillance for all customer communication channels
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Quality Control to identify knowledge gap & training need
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Evaluation of Sales Effectiveness
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Automated call scoring for performance measurement
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Obligation management and end to end view compliance status
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Regulatory compliance adherence
BENEFITS
Huge cost savings with automated quality control for customer support agent and advisor performance.
Improve compliant sales with better and real time objection handling
Regulatory compliant adherence
Prevent regulatory fines
REGULATIONS THAT WE SUPPORT
Cognitive View is the world’s first regulator optimized risk and compliance automation platform. The platform provides out of the box regulatory content in the form of obligations and compliance automation.
FCA
Compliance
AFSL
Compliance
MiFID II
Compliance
Royal Commission
Reforms
GDPR
Compliance
MAS
Compliance
OTHER KEY FEATURES
Cutomer Experience Analysis
- Customer sentiment & tone analysis
- Customer churn measurement
- Complaints
- Improve the NPS score
Risk & Compliance
- Obligation Life Cycle Management
- Compliance Automation
- Incident & Breach Register
- Conduct Risk Evaluation
Regulation Management
- Understand changing Regulations
- Identify Obligations
- Manage Obligations and Related Controls
- Built-in Regulatory Libraries
Integration
- SalesForce
- ServiceNow
- GRC
- Contact Center
SEE HOW
IT WORKS!
Interested in learning about how conduct risk analytics work on the Cognitive View platform?