Compliance & Quality Monitoring
  • Communication surveillance for all customer communication channels
  • Quality Control to identify knowledge gap & training need
  • Evaluation of Sales Effectiveness
  • Automated call scoring for performance measurement
  • Obligation management and end to end view compliance status
  • Regulatory compliance adherence

BENEFITS

savings

Huge cost savings with automated quality control for customer support agent and advisor performance.

sales improve

Improve compliant sales with better and real time objection handling 

law obligation

Regulatory compliant adherence 

regulatory fines

Prevent regulatory fines

REGULATIONS THAT WE SUPPORT

Cognitive View is the world’s first regulator optimized risk and compliance automation platform. The platform provides out of the box regulatory content in the form of obligations and compliance automation.

FCA logo

FCA
Compliance

AFSL Compliance

AFSL
Compliance

MiFID II Compliance

MiFID II
Compliance

Royal Commission Reforms

Royal Commission
Reforms

GDPR Compliance

GDPR
Compliance

MAS Monetary Authority of Singapore

MAS
Compliance

OTHER KEY FEATURES

Customer Experience - Cognitive View
Cutomer Experience Analysis

  • Customer sentiment & tone analysis
  • Customer churn measurement
  • Complaints
  • Improve the NPS score
Conduct Risk Analytics - Cognitive View
Risk & Compliance

  • Obligation Life Cycle Management
  • Compliance Automation
  • Incident & Breach Register
  • Conduct Risk Evaluation
Regulation Management - Cognitive View
Regulation Management

  • Understand changing Regulations
  • Identify Obligations
  • Manage Obligations and Related Controls
  • Built-in Regulatory Libraries
Integration vector
Integration

  • SalesForce
  • ServiceNow
  • GRC
  • Contact Center
Award Logo Landscape V2.3 - Cognitive View

SEE HOW
IT WORKS!

Interested in learning about how conduct risk analytics work on the Cognitive View platform?

Cognitive View Scheduled demo