Regulation Management - Cognitive View
  • Understand changing Regulations

  • Identify Obligations

  • Manage Obligations and Related Controls

  • Built-in Regulatory Libraries

Poor conduct outcomes can arise when product design, marketing, sales, and advice, as well as post-sale practices, are driven by concerns about

“What will sell the most”

rather than what customer needs and what is most suitable for their needs

“Is this right for them?”

Conduct Surveillance is a next-generation surveillance solution that organizations can use to identify manipulation, collusion, improper sales practice, and unethical practices.

conduct outcomes

BENEFITS

Improve organizational culture

Improve organizational culture

Reduce risk of reputational damage

Reduce risk of  reputational  damage

Improve Customer Experience

Improve Customer Experience

regulatory fines

Avoid regulatory fines

ARTIFACTS

We support the following Artifacts for conduct analysis

Call Centre

Call Centre

Chatbot

Chatbot

Digital & Paper based forms

Digital & Paper-based forms

Email

Email

Key Features

CONFLICT OF INTEREST

Conflict of Interest

Helps you to identify and prevent conflict of interest at various control points

PROCESS ADHERANCE

Process Adherence

Automate risk and compliance processes and procedures. Prebuilt obligation libraries for many standard processes including Insurance sales process

DECEPTIVE CONDUCT ANALYSIS

Deceptive Conduct Analysis

Ensures individuals and leadership are responsible and accountable for deceptive conduct

SERVICE OBLIGATION

Service Obligation

Turn your traditional QA function into an Insights hub that provides agent level, business level, operational level, and customer level insights.

LEGAL OBLIGATION

Legal Obligation

Align with Regulatory directives in combating conduct risk and safeguarding customer interests, while restoring public faith.

OTHER KEY FEATURES

Customer Experience - Cognitive View
Cutomer Experience Analysis

  • Customer sentiment & tone analysis
  • Customer churn measurement
  • Complaints
  • Improve the NPS score
Quality Management - Cognitive View
Quality Assurance

  • Communication Surveillance
  • Quality Control
  • Evaluation of Sales Effectiveness
  • Automated Call Scoring
Conduct Risk Analytics - Cognitive View
Risk & Compliance

  • Obligation Life Cycle Management
  • Compliance Automation
  • Incident & Breach Register
  • Conduct Risk Evaluation
Integration vector
Integration

  • SalesForce
  • ServiceNow
  • GRC
  • Contact Center
Award Logo Landscape V2.3 - Cognitive View

SEE HOW
IT WORKS!

Interested in learning about how conduct risk analytics work on the Cognitive View platform?

Cognitive View Scheduled demo