Monitor customer communication channels to support a customer centric approach and product governance requirements.
Conduct due diligence and audit for the distribution channels to collect and analyse customer centric information at sufficient intervals to understand a variety of patterns including customer experience, target market fit, customer feedback and complaints.
Download the white paper to know more about Cognitive View’s Claims Handling assessment
Product distribution oversight & governance
Monitor target market distribution condition requirements & review triggers
Record keeping for significant dealings
Policies & Obligations
Policies and obligations to meet your RG 274 obligations and product governance requirements
Control Automation
Control monitoring for product distribution channel
Reporting
Record keeping and reporting
Monitor customer feedback
Audit tools for product issuer to review triggers
Record keeping to support compliance
Choice architecture & customer need review
Identify the nature of customer concerns and complaints
Risk-based supervision & mitigation to align with TMD
Incident & breach management to support significant dealings reporting
Identification of customer vulnerability
Learn
from historical disputes & risk insights
Review
operational model & compliance gaps
Enhance
automate process & control monitoring
Predict
customer concerns and complaints
Are you ready to transform & streamline your complaints management process in tune with the AFCA regulations? Try our automated insights to give you the guidance you need.
Interested in learning about how conduct risk analytics work on the Cognitive View platform?
