Cognitive View RG 271

Supervision in the claims decision-making process reduces unsubstantiated claim rejections and discrimination. To support an efficient claims process that is fair, transparent, and compliant, Cognitive View AI & Big data analytics can help.

Cognitive View provides the proper foundation necessary to establish a systemic approach to develop compliance and conduct risk monitoring.

Resolve claim-related disputes in a compliant manner, learning from good industry practices and AFCA’s historical disputes.

Download the white paper to know more about Cognitive View’s Claims Handling assessment

Cognitive View Claims handling

Supporting your compliance objectives

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Complaints detection
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Complaints process management

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RG 271 compliance

Key features

AFCA Insights

AFCA Insights

A complete suite of customized policies and obligations for you to meet your compliance obligations and company policies.

Industry benchmark comparison

Communication monitoring to support risk-based supervision.

Complaints escalation prevention

Complaints escalation prevention

Analytics and reporting to support operational risks.

How the technology will help


Policies and guidelines to drive an efficient, fair, and compliant claims process

Cognitive View customer experience

Police governance & change management

Cognitive View customer velnerability

Supervise & monitor the communication channels for control automation

Cognitive View incident breach

Audit & reporting to address problems before they escalate

Cognitive View vect communication

Call recording & archiving for audit


Risk-based supervision & predictive analytics


Incident & breach management

Cognitive View customer care

Support customer vulnerability

Claims related dispute trends from AFCA Insights

Cognitive View Claims dispute

Claim dispute is the top reason for complaints in the general insurance category

Top issues for claims related disputes

AFCA has made more decisions in favour of financial firms for the discloser

AFCA has made more decisions in favour of Financial firms for disclosure related disputes

Cognitive View Insurance contracts

Insurance Contracts Act is the top legislation related to compliance failures

Cognitive View AFCA's decision outcome

What is AFCA’s decision outcome looks for fraudulent claims

Cognitive View trends COVID-19

Emerging trends because of COVID-19

How AFCA Insights will help

Cognitive View learn


from historical disputes & risk insights

Cognitive View Review


operational model & compliance gaps

Cognitive View Enhance


automate process & control monitoring

Cognitive View predict


customer concerns and complaints

How we can help

Cognitive View’s technology can be augmented with claims expertise and advisory services from our partner firm Finity Consulting.

How Cognitive View Regtech can help

  • Policies & obligations to drive an efficient, fair, and compliant claims process requirements
  • Regulatory change management
  • Supervise & monitor the communication channels including contact centre for compliance & conduct risk
  • Call recording & archiving for audit
  • Risk-based supervision & predictive analytics
  • Incident & breach management
  • Resolve claim-related disputes & support complex claims by learning from disputes lodged at AFCA’s historical data

How Finity Consulting can help

  • Evaluate and optimise claims operations model and compliance performance
  • Gap analysis against CFS requirements
  • Strategic advice on obtaining AFSL or establishing as an AR for claims handling
  • CFS compliance readiness framework for providers
  • Harness data opportunities including AI
  • Incorporate claims risks into your risk management framework
  • Support legal requirements
AFCA Insights Cognitive View logo

Are you ready to transform & streamline your complaints management process in tune with the AFCA regulations? Try our automated insights to give you the guidance you need.

Insights from our blog

CV Blog Claims afca insights
CV Blog Claims Supervision
CV Blog Claims as a Financial Service
Cognitive View Regtech 100 2021
Award Logo Landscape V2.3 - Cognitive View


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