Speech Analytics
understand customer experience and meet compliance

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Gain valuable insights from Recorded Calls

Cognitive View Speech Analytics can analyze recorded calls to help extract valuable intelligence.

Nothing can tell you more about your business than analyzing your customer calls. Call recordings provide rich insights about customer satisfaction, customer churn, competitive intelligence, quality issues, compliance and marketing campaign effectiveness.

Improve customer experience

The solution automatically discovers and analyzes words, phrases, topics, and themes spoken during calls to reveal rising trends and areas of opportunity or concern.

Discover customer insights regarding satisfaction, business issues, competitive intelligence and marketing campaign performance.

Reduce churn by discovering the root cause and predicting at-risk customers via your contact centre recordings. Improve your quality monitoring by reviewing large samples and specific call types.

Improve customer experience

The solution automatically discovers and analyzes words, phrases, topics, and themes spoken during calls to reveal rising trends and areas of opportunity or concern.

Discover customer insights regarding satisfaction, business issues, competitive intelligence and marketing campaign performance.

Reduce churn by discovering the root cause and predicting at-risk customers via your contact centre recordings. Improve your quality monitoring by reviewing large samples and specific call types.

Improve Quality, Compliance & Conduct Risk

Provide targeted coaching to your agents by analyzing their relative performance.

Check agent and organization compliance automatically according to legal, regulatory, and business obligations. Watch all interactions to reduce the risk of compliance failures.

Risk-based supervision with the incident and breach management. Prevent conduct risk with hundreds of behavioural patterns out of the box including customer vulnerability. Avoid litigation, financial impact and damage to your reputation.

Real-time speech analytics

Real-time AI-augmented self-coaching capabilities help agents to improve their sales multi-fold by cross-selling and improved objection handling. Real-time agent monitoring capabilities for supervisors to drive better quality and sales.