In the age of social media, resolving customer grievances in a timely and effective manner is more critical than ever before. But complaint management programs can do much more than help maintaining a good brand reputation and building customer loyalty. They can also identify systemic risks and inform strategic decisions at the business and corporate levels.

How? By leveraging the latest developments in cognitive technology.

Employing cognitive solutions not only enables organizations to address individual customer complaints more efficiently but also to benefit from additional insights into product and service improvement, allowing them to identify broader issues with compliance programs, internal controls, communications, and processes.

Cognitive technology can improve your complaint management processes by helping you to:

Ensure compliance with legal guidelines to avoid regulatory fines & reputational damages

Turn your complainants into advocates

Drive deeper and more valuable relationships

Address identified problems before they escalate

Eliminate the current time and resource-consuming manual processes

Bridge the gaps in staff knowledge and training needs

Consistently identify and categorize complaints according to their level of risk, irrespective of their frequency

Ensuring the fair and equitable treatment of vulnerable customers

Cognitive technology can improve your complaint management processes by helping you to:

  • Ensure compliance with legal guidelines to avoid regulatory fines & reputational damages

  • Turn your complainants into advocates

  • Drive deeper and more valuable relationships

  • Address identified problems before they escalate

  • Eliminate the current time and resource-consuming manual processes

  • Bridge the gaps in staff knowledge and training needs

  • Consistently identify and categorize complaints according to their level of risk, irrespective of their frequency

  • Ensuring the fair and equitable treatment of vulnerable customers

Are you ready to transform & streamline your complaints management process?

Get started with a FREE Complaints Management Assessment today

EMPOWER YOUR COMPLAINTS MANAGEMENT PROCESSES BY LEVERAGING COGNITIVE TECHNOLOGIES

Only until July 31st, 2020, we are offering a limited number of FREE Complaints Management Assessments valued at $3,500.

Don’t miss out on this exclusive opportunity to improve the efficiency of your complaints processes, minimize the risk, and improve your clients’ satisfaction!

Take advantage of a FREE Assessment

Led by Cognitive View’s experienced consultants, the FREE Complaints Management Assessments will result in:

1

ISOLATING
the key pain points and challenges within your current complaints management

2

SHORTLISTING
the main areas where the process can be enhanced and streamlined

3

DEMONSTRATING
how cognitive technologies can help you address both of the above by:

  • Identifying complains sooner
  • Getting better customer insights
  • Improving risk management
  • Reducing direct costs

SIGN UP FOR A FREE COMPLAINTS MANAGEMENT ASSESSMENT