Gain complete insight
into your firm’s obligations and real-time view of compliance adherence.
Understand CUSTOMER COMPLAINTS early
Gain complete insight
into your firm’s obligations and real-time view of compliance adherence.
PREVENTS MISCONDUCT / MISSELLING and improve the market reputation
Gain complete insight
into your firm’s obligations and real-time view of compliance adherence.
REDUCE COMPLIANCE BREACH & Improve Compliant Sales
Gain complete insight
into your firm’s obligations and real-time view of compliance adherence.
IMPROVE COMPANY CULTURE with better Conduct Risk management

Cognitive View analyzes customer communication data to identify conduct related risk and automates the compliance monitoring processes. It provides the actionable insights necessary to understand Customer Experience and Agent Performance.

AI-Driven Platform

AI & NLP based Regtech

call centre icon

100% Call-Center coverage

Call recording & analytics

Regulatory content out of the box

Regulatory content out of the box

Machine-readable Australian & Global regulations

Self-service APIs & Seamless Integration

Self-service APIs & Seamless Integration

Integration with CRM, Contact center, Service Management systems

Conduct Risk framework

Conduct Risk framework

Prevents misconduct and misselling

Real-time analytics

Real-time analytics

Agent Self-coach & Supervisor monitoring

Conduct Risk Management

Conduct Risk Management

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture

Customer Experience Analytics

Helps in management of customer experience, churn, complaints

Customer Experience Analytics

Compliance & Quality Monitoring

Compliance & Quality Monitoring

Compliance automation & quality management to identify compliance failures and knowledge gap

Cognitive View afca insights

Learn and get a deeper understanding of AFCA complaint patterns

Cognitive View afca insights feature

Key Solutions

State-of-the-art features at your fingertips

Quality Management - Cognitive View

Compliance Monitoring & Automation

Customer Experience - Cognitive View

Customer Experience Analytics

Regulation Management - Cognitive View

Conduct Risk Management

Conduct Risk Analytics - Cognitive View

Complaints Management

Regulatory Compliances

We use next-generation Artificial Intelligence, Machine Learning, and Big Data Analytics to provide the following Regulatory Compliance management besides others

FCA
Compliance

AFSL Compliance

AFSL
Compliance

MiFID II Compliance

MiFID II
Compliance

Royal Commission Reforms

Royal Commission
Reforms

GDPR Compliance

GDPR
Compliance

MAS Monetary Authority of Singapore

MAS
Compliance

CV SUI elements-04 - Cognitive View

Insurance Sales
Process

Blogs

How balanced scorecard and conduct gateways can be used to improve the culture

How Balanced Scorecard and Conduct Gateways can be used to improve the culture

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November 17, 2018

All is not well with the Australian Finance Sector. The recent…

Cognitive View blog

What is Cognitive View

Case Study - Cognitive View

Download Whitepaper - Cognitive View

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SEE HOW
IT WORKS!

Interested in learning about how conduct risk analytics work on the Cognitive View platform?

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