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Dilip Mohapatra2018-11-17 22:22:362020-09-18 05:22:45Sales Agent Evaluation with Call Monitoring and ScoringCognitive View is a leading communication and collaboration monitoring platform for compliance and conduct risk automation. It also provides actionable insights necessary to understand customer experience & support quality assurance.
AI-Driven Platform
AI & NLP based Regtech
100% Call-Center coverage
Call recording & analytics
Regulatory content out of the box
Machine-readable Australian & Global regulations
Self-service APIs & Seamless Integration
Integration with CRM, Contact center, Service Management systems
Incident & Breach register
Incident and breach to support internal and regulatory requirements
Real-time analytics
Agent Self-coach & Supervisor monitoring
Conduct Risk Management
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture
Customer Experience Analytics
Helps in management of customer experience, churn, complaints
Compliance & Quality Monitoring
Compliance automation & quality management to identify compliance failures and knowledge gap
Learn and get a deeper understanding of AFCA complaint patterns
Key Solutions
State-of-the-art features at your fingertips
The customer service that provides generic drugs must support all the necessary functions for checking prescriptions and other documentation.
Compliance Monitoring & Automation
Customer Experience Analytics
Conduct Risk Management
Complaints Management
Regulatory Compliances
We use next-generation Artificial Intelligence, Machine Learning, and Big Data Analytics to provide the following Regulatory Compliance management besides others
FCA
Compliance
AFSL
Compliance
MiFID II
Compliance
Royal Commission
Reforms
GDPR
Compliance
MAS
Compliance
Insurance Sales
Process
Blogs
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Dilip Mohapatra2018-11-17 22:22:362020-09-18 05:22:45Sales Agent Evaluation with Call Monitoring and Scoring
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Dilip Mohapatra2018-11-17 22:19:162020-09-18 05:23:09How Balanced Scorecard and Conduct Gateways can be used to improve the culture
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Dilip Mohapatra2018-11-17 05:41:282019-09-20 09:27:14What is Cognitive View
Awards and Recognitions
AVAILABLE TILL JUNE 30, 2021!
Exclusive Cognitive View offer valued at $ 12,000
Free 30-days trial: AFCA Insights + RG 271 Compliance + AI Automation
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