• CV SUI elements-13 - Cognitive View
  • CV SUI elements-14 - Cognitive View

Understand the drivers of misconduct

and mitigate poor conduct to restore trust, reduce penalties and remediation cost

Poor conduct outcomes can arise when product design, marketing, sales, and advice, as well as post-sale practices, are driven by concerns about

“What will sell the most”

rather than what customer needs and what is most suitable for their needs

“Is this right for them?”

conduct outcomes
CV SUI elements-15 - Cognitive View

Conduct Surveillance is a next-generation surveillance solution that organizations can use to identify manipulation, collusion, improper sales practice, and unethical practices.

Key Features

  • Conflict of Interest

    Helps you to identify and prevent conflict of interest at various control points

  • Process Adherance

    Automate risk and compliance process and procedures. Prebuilt obligation libraries for many standard processes including Insurance sales process

  • Deceptive conduct analysis

    Ensures individuals and leadership are responsible and accountable for deceptive conduct

  • Service obligation

    Trns your traditional QA function into an Insights hub which provides agent level, business level, operational level, and customer level insights.

  • Legal obligation

    Align with Regulatory directives in combating conduct risk and safeguarding customer interests, while restoring public faith.

Artifacts

We support the following Artifacts for conduct analysis

Artifacts

We support the following Artifacts for conduct analysis

Artifacts

We support the following Artifacts for conduct analysis

CV SUI elements-17 - Cognitive View

Call Centre

CV SUI elements-19 - Cognitive View

Chatbot

Digital & Paper based forms

Email

Regtech finalist

SEE HOW
IT WORKS!

Interested in learning about how conduct risk analytics work on the Cognitive View platform?

Cognitive View Scheduled demo