Customer Experience - Cognitive View

Customer Experience Analysis

  • Customer sentiment & tone analysis
  • Cutomer churn measurement
  • Complaints
  • Improve NPS score
Quality Management - Cognitive View

Quality Assurance

  • Communication Surveillance
  • Quality Control
  • Evaluation of Sales Effectiveness
  • Automated Call Scoring
Conduct Risk Analytics - Cognitive View

Risk & Compliance

  • Obligation Life Cycle Management
  • Compliance Automation
  • Incident & Breach Register
  • Conduct Risk Evaluation
Regulation Management - Cognitive View

Regulation Management

  • Understand changing Regulations
  • Identify Obligations
  • Manage Obligations and Related Controls
  • Built-in Regulatory Libraries
Cognitive View Integration Vector

Integration

  • SalesForce
  • ServiceNow
  • GRC
  • Contact Center

SEE HOW
IT WORKS!

Interested in learning about how conduct risk analytics work on the Cognitive View platform?

Cognitive View Scheduled demo