Customer Experience Analysis
- Customer sentiment & tone analysis
- Cutomer churn measurement
- Complaints
- Improve NPS score
Quality Assurance
- Communication Surveillance
- Quality Control
- Evaluation of Sales Effectiveness
- Automated Call Scoring
Risk & Compliance
- Obligation Life Cycle Management
- Compliance Automation
- Incident & Breach Register
- Conduct Risk Evaluation
Regulation Management
- Understand changing Regulations
- Identify Obligations
- Manage Obligations and Related Controls
- Built-in Regulatory Libraries
Integration
- SalesForce
- ServiceNow
- GRC
- Contact Center
SEE HOW
IT WORKS!
Interested in learning about how conduct risk analytics work on the Cognitive View platform?